MEMBER SERVICES

REQUEST TO CANCEl

Cancellation Terms
  • Please remember that we require 30 days notice for cancellation, which means that you are responsible for any payments that occur within 30 days of your request to cancel.
  • If applicable, cancellation fees must be paid before your final usage date.
  • All fees and outstanding dues must be paid in order for cancellation, to take effect.
  • This form does not cancel your Personal Training membership.
  • Memberships cannot be cancelled during a freeze.
Update as of March 12, 2020

In response to the recent health concerns, City Fitness is waiving all membership freeze fees through April 30.

Update as of March 17, 2020

If you freeze your membership for the 4/3 billing period, you can still use the gym during that period (without being charged) if we’re able to reopen as planned on 4/1.

FREEZING YOUR MEMBERSHIP

In response to the City of Philadelphia's most recent COVID-19 restrictions, billing for all members has automatically been suspended indefinitely as of 11/16/2020. There is no need to freeze your membership.

We will update City Fitness members via email with more details, as we learn more from the City.

CANCELLING YOUR MEMBERSHIP

Cancelling your membership would subject you to enrollment fees and any new membership rates if you decide to return to the gym at a later date. That’s why we offer the option to freeze your membership instead of cancelling (see above for more details).

Please remember that we require 30 days notice for cancellation, which means that you are responsible for any payments that occur within 30 days of your request to cancel. If applicable, cancellation fees must be paid before your final usage date. All fees and outstanding dues must be paid in order for cancellation to take effect. Memberships cannot be cancelled during a freeze.

Please note that the form on this page does not cancel your Personal Training membership.

Due to mounting health concerns, City Fitness will be closing down operations as of 5 p.m. today, Monday, March 16th, through Tuesday, March 31st.

We will be communicating our plan for all membership and billing questions to you shortly. During this brief period, please note that we will not be able to make any changes to your membership account. For now, we are asking for your patience as we are working to navigate through this challenging situation ensuring that we are able to take care of our staff, families, and members.