Member Update, March 25th

Thank you so much for your continued support of City Fitness. Over the last week, we’ve been overwhelmed with gratitude for our community. It’s clear that we need fitness, health, and connection now more than ever.

Based on the city’s stay-at-home order, City Fitness will remain closed until further notice.

We’ve been hard at work building a place where we can continue to break a sweat together in the era of social distancing. We’re thrilled to announce that we’re launching our new virtual home, City Fitness Live, on March 26. Active members will receive complimentary access while our doors are closed. Active members will receive an email on March 26 with instructions on how to access it at no charge.

If you’ve decided to keep your account active during this closure, I want you to know that any dues collected are going toward paying our staff and essential operating expenses, and increasing the likelihood that City Fitness will still be here when this crisis passes. Our goal is to survive this closure and take care of our staff to the best of our ability.

We’re grateful to you and want to do our best to return the favor when we’re able. For those of you who remain active members during the closure, we plan to give you a credit for one month of dues after we reopen. This credit will be given in the form of City Fitness Philly Rewards points. That way, you can use it directly toward your dues, or toward products and services like training sessions, shakes, and gift cards to local businesses. Your choice. We’ll share more details on how to use this credit when we reopen. Note, this credit is in addition to the Thrive and WE/FIT session we’re granting to members who remain active during the closure.

All of that being said: We completely understand if you need or want to freeze your membership. You can do so by following the instructions here. Please note, it takes 7 days to process a freeze request from the time it is submitted. Once your request is processed, it will take effect on the next billing date. Remember, we can’t process freeze requests over email.

Philadelphia is nothing if not resilient. We will get through this together. Thank you for continuously reminding us of that over the last couple weeks.

Thrive Member Update, March 19th

It’s times like this that make us realize how truly lucky we are to be able to train together at City Fitness. Our Thrive team has spent the last few days finding ways to keep our Thrive community connected and progressing together while our buildings are closed.

It’s been a powerful reminder of how simple and accessible fitness can be, in the hands of the right coach. Machines and weights have their place, but with smart programming, there are incredible benefits to be had by training with little more than your own bodyweight.

To keep us thriving together during this time of uncertainty, we’ve created at-home versions of our Thrive program, a brand-spanking-new app, and a virtual coaching platform—all of which you can start taking advantage of right now.

In our virtual training sessions, your coach will lead live Thrive workouts that you can do right in your living room, broadcast to your training group via Zoom. Follow along from home and stream your video back to us—our team will be watching to coach your form, answer questions, and cheer you on! Contact your Thrive coach to participate in these sessions if you haven’t already.

In our app, you can access these at-home Thrive workouts, complete with exercise demonstration videos, anytime, anywhere. You can also log your workout stats so you and your coach can track your progress together, and stay connected with your coach to keep you motivated and accountable. Check your email for an invitation to the app from your coach, and then download it on the App Store or Google Play.

We are so grateful for the support from all of you who have opted to keep thriving with us virtually. That said, if you need or want to freeze your Thrive membership, you have the option to do so. (You’ll need to freeze your Thrive membership separately, even if you already froze your City Fitness membership.)

We are waiving the usual 30-day notice period for Thrive freezes under these unprecedented circumstances. We will process all freeze requests as fast as humanly possible, and after the request is processed, the freeze will go into effect on the next billing date. Any unused sessions will remain on your account for you to use when we reopen. Please know that our billing system is currently overloaded, and bear with us. You can submit your Thrive freeze request at the corresponding page for your home club:

We look forward to breaking a sweat with you all again soon. Thank you for sticking with us during this extraordinary time. We’re in this together, and we’ll get through it together.


Member Update, March 17th

This club was founded on the idea that City Fitness would be more than a gym: It would be a community. That promise has never been more important than it is today.

Our doors may be closed, but we’re doing everything in our power to sustain our community in mission and in spirit until we can reopen. 

We’re creating at-home versions of your favorite City Fitness workouts that you can stream, starting tomorrow. These workouts are specifically created to use minimal or optional equipment so you can stay active at home. Stay tuned for more details tomorrow. We’ve also partnered with Les Mills to enable members to stream more than 80 Les Mills workouts, starting right now.  Members, check your email for the link to access these workouts.

Thrive members, your coaches will be in touch very soon with details on how to keep progressing in your training.

We hope that you’ll keep your membership active during this two-week virtual period if you can. For those of you who keep your memberships active, we’ll provide a complimentary Thrive session and WE/FIT session when we reopen as a token of gratitude. We hope we can open our doors again in two weeks as planned, but we’ll stay in touch and continue to find ways to support you if official mandates change. 

We intend to pay all salaried employees during the brick-and-mortar closure, and take care of hourly staff to the best of our ability. The coming weeks could have a devastating impact on our business. Every dollar that comes in from membership will help minimize the financial impact on our employees.

That said, everyone is experiencing hardship right now. If you want to freeze your account, you can do so by following the instructions here. Please know that our billing systems are overwhelmed and can’t process requests immediately. However, we expect to process all freeze requests in the usual timeframe, to take effect by the next billing date. We can only process freeze requests submitted through the online freeze request form—we can’t process requests over email.

Keep an eye out for a note from us tomorrow: We’ll be sharing our first streaming City Fitness workouts, and more details on the workouts to come. 

We look forward to moving and breathing with you all again tomorrow. Thank you for sticking with us during this extraordinary time. We’re in this together, and we’ll get through it together.