It looks like 2021 will be starting off strong with the city’s recent announcement of reopening of gyms on Monday, January 4th, 2021. With this exciting news, we are currently moving full steam ahead with all necessary preparations to welcome you back to our clubs on January 4th.
In the event of a January 4th reopening, normal billing cycles will resume effective January 5, 2021. If your freeze status was scheduled to expire during the period we were closed, your status will be active once normal billing cycles resume. To verify the status of your account, you may use the City Fitness app or log into your MICO account online. If you would like to make changes to your membership status, please visit the City Fitness website.
Thrive clients, please keep in mind that your Thrive membership is separate and you’ll need to contact your club’s Thrive manager to submit any changes.
We can’t thank you enough for all of your support and encouragement over these last few months. We hope you share our excitement for the new year and all the new and exciting tools and resources we have to help you achieve your health & fitness goals.
Stay tuned for more detailed information to follow next week. Until then, have a safe and happy holiday and we’ll see you in 2021.
The City Fitness Team
As many of you know by now, in response to the recent surge of COVID-19 cases, the City of Philadelphia issued new “Safer at Home” restrictions that have forced us to close our doors once again. While we cannot hide our disappointment over this news, City Fitness remains committed to doing our part in keeping our communities safe and limiting the spread of the COVID-19 virus.
It should be noted however, that this closure is in no way a reflection of the immaculate condition in which our staff have kept our facilities or on how strongly we have upheld and enforced the safety protocols. I am proud of the manner in which we have been able to serve our communities and look forward to maintaining these exceptionally high standards.
I must also take this opportunity to recognize the truly amazing City Fitness staff. Despite constant pivoting, our employees have continuously stepped up to the challenge- working tirelessly in their commitment to your safety, your fitness, and overall health and wellness. I have never been more proud of our teams and the selfless fashion in which they have performed.
HERE’S WHAT YOU NEED TO KNOW:
All City Fitness facilities will be closed as of 10 pm on Thursday November 19th. The closure is currently scheduled for the next six weeks, with the potential to reopen as early as Saturday - January 2nd, 2021
The Outdoor Space will be closed as of 8pm on Friday November 20th. There is no additional activity scheduled to occur at this time.
Most staff will be temporarily furloughed during the period of closure. Since the start of the pandemic, the financial stability of our teams has been highly prioritized. Up to this point, City Fitness has proudly used every available resource to provide financial security to our employees. Although gut wrenching, the decision to furlough was the best option available to ensure staff would receive the necessary financial support during this period of closure. We remain hopeful that these measures are temporary, and have every intention of bringing our teams back in preparation for our 2021 reopening. So much so, that through creative negotiations with our health insurance carrier, employee health benefits will remain fully intact at no cost to the employee, throughout the furlough period.
ACCOUNT STATUS & BILLING
As previously communicated, the recurring billing for membership dues and Thrive Functional training was immediately suspended following the City’s announcement on Monday November 16th. These payments will remain on hold for the duration of the closure. Recurring billing is scheduled to resume when our facilities reopen. In the unfortunate event that the closure period is extended, the current hold on billing will remain in effect until we are permitted to resume indoor operations.
The hold currently placed on billing does not alter the status of your membership or Thrive account. Member status will remain as indicated prior to the shutdown. Members who wish to make changes to their account status may do so in accordance with our standard cancellation and freeze request policy.
VIRTUAL FITNESS OPTIONS
City Fitness is making house calls! City Fitness will continue to provide cutting edge virtual fitness options to keep you fit and healthy as we approach the holiday season. Members may gain unlimited access by REACTIVATING dues or selected access with a one time payment for the service of your choice!
SUPPORT YOUR CLUB
Those who wish to support City Fitness may Opt-In and continue payments for membership dues. Members may reactivate auto billing or manually select the number of dues they wish to process. We understand that the pandemic has impacted many financially and so we are truly grateful and deeply appreciative for any level of support extended our way.
For other ways to support, we ask that you consider Signing the Petition for the Health and Fitness Recovery Act of 2020 (H.R.8485). This act was designed to provide $30B in relief funding to fitness businesses impacted by COVID-19, and would provide critical support in the recovery efforts of City Fitness and other fitness businesses across the US.
Our facilities will continue to undergo regular cleaning and maintenance in preparation for reopening.
Pending further guidance from the City of Philadelphia, we are currently scheduled to reopen on SATURDAY JANUARY 2ND. Unless otherwise advised, we have begun preparations to resume in-club operations as of that date. Just as we have done in the past, we will communicate all plans for reopening, including the resumption of standard billing, prior to reopening.
As always, thank you for your continued support. Stay safe, keep active, and we’ll see you in the new year!
Founder and CEO