MEMBER SERVICES

MEMBERSHIP CANCELLATIOn & freeze REQUEST

Cancellation Terms
  • Please remember that we require 30 days notice for cancellation, which means that you are responsible for any payments that occur within 30 days of your request to cancel.
  • If applicable, cancellation fees must be paid before your final usage date.
  • All fees and outstanding dues must be paid in order for cancellation, to take effect.
  • This form does not cancel your Personal Training membership.
  • Memberships cannot be cancelled during a freeze.
Update as of March 12, 2020

In response to the recent health concerns, City Fitness is waiving all membership freeze fees through April 30.

Update as of March 17, 2020

If you freeze your membership for the 4/3 billing period, you can still use the gym during that period (without being charged) if we’re able to reopen as planned on 4/1.

HOW TO FREEZE YOUR MEMBERSHIP

Freezing your membership allows you to pause payments for up to 6 months at no charge. (We are currently waiving all freeze fees through at least April 30.) When your freeze period is over, your account will automatically return to active status and you can return to the club without paying an enrollment fee or new membership rate. The original billing plan designated by your membership contract will resume.

You must fill out the form below to submit a freeze request. We are unable to process freeze requests over email, social media message, phone, or any other method. 

It takes 7 days to process a freeze request from the time it is submitted. Once your request is processed, it will take effect on the next billing date. For example, if you submitted a freeze request on March 18, it will be processed by March 25, and will take effect on the next billing date, which is April 3.

The reason it takes 7 days to process a freeze request is because our billing department needs to manually submit each request individually to our third-party billing company, and then our third-party billing company takes a few days to process the request on their end. 

You will receive an email confirmation once your request has been reviewed. We are currently experiencing an unprecedented number of requests, so under the current circumstances, you can expect to receive your confirmation within 5 days. 

Please note that freezing your City Fitness membership does not freeze your Thrive membership. If you need or want to freeze your Thrive membership, you can do so at the link corresponding with your home club:

CANCELLING YOUR MEMBERSHIP

Cancelling your membership would subject you to enrollment fees and any new membership rates if you decide to return to the gym at a later date. 

Please remember that we require 30 days notice for cancellation, which means that you are responsible for any payments that occur within 30 days of your request to cancel. If applicable, cancellation fees must be paid before your final usage date. All fees and outstanding dues must be paid in order for cancellation to take effect. Memberships cannot be cancelled during a freeze. Please note that the form below does not cancel your Personal Training membership.

If you would like to cancel, fill out the form below.

Due to mounting health concerns, City Fitness will be closing down operations as of 5 p.m. today, Monday, March 16th, through Tuesday, March 31st.

We will be communicating our plan for all membership and billing questions to you shortly. During this brief period, please note that we will not be able to make any changes to your membership account. For now, we are asking for your patience as we are working to navigate through this challenging situation ensuring that we are able to take care of our staff, families, and members.